sometimes i wonder how do the in-charges become in-charges. is it due to their loyalty with the company? experience? or basically just some empathy rewards for not being able to progress elsewhere after many years? i just don't get it.
i'm being humiliated for one of the rare times (and it may be getting frequent) today. Lis* was having her break and the POS system was a little cranky. also, i had 3 customers in queue waiting for payment. i was handling one of Gio's worse item - Crew Necks. they're basically basic round neck shirts which were presently very cheap. due to the rush in this ongoing promotion for 3 for S$15 (U.P. S$9 ea), the Management told the suppliers to forgo the price tags as it might be too tedious and may not be up for the promo in time. so the Management tried to damage control by sending us some of the color palettes (which is of little or no use as they're not accurate), nonchalently thinking it would be equally useful. so when there's no tags, cashiers like me can't scan and would have to key in manually. apparently, we cashiers had to tikam every color that was thrown to us for payment.
then, i was thrown this blue shaded tee which i couldn't really confirm the color code, plus the stupid system refuses to acknowledge the code i've typed in, naturally, i'll asked to confirm. and guess what? Lis could actually turned away and said, "pretend i'm not here". to make matters worse, she told one of my juniors whom she could click with that she claimed i'm dependent on her. it's not exactly word for word but that "dependent" got seriously sensitive.
i felt so fucked.
other than bearing the embarassment of figuring out the code myself, i had to make the other customers wait till the current payment had been settled.
now, do these in-charges possesses ZERO EQ?? does it even hurt to answer a question deemed stupid? why do they ALWAYS expect their "supporting seniors" to be all-knowing and constantly have information at their fingertips? seriously, if i'm that good and all-knowing, Lis should be out of job.
also, do the rest of the team have to tolerate mood swings of their leader? c'mon man! where's your professionalism?? or do they even know such word existed?
in my opinion, most in-charges in general sincerely sucks at leading. they seriously know nuts about being a leader. for Lis, she somehow dislikes me to ask. to her, my questions are a waste of her seconds and would be counter attacked by "what do you think?". and today, she would even retort me "Elina, if you everything also keep asking me, i'll be very busy eh!" all i was asking was about a customer reservations with informal slips of customer's contact with a reserved item, enquiring if this case was handled by her or she knew anything about this customer's reservation.
other than that, they enjoy saying things like "you're my supporting senior y'know, you have to know this! blah blah blah...." or "you're a supporting senior, you can't make these kind of mistakes!" i felt like rebutting, "eh, you're not perfect yourself, why want me to be perfect?" but yet sometimes they DO feel that they got abit too demanding, they would try to rephrase their sentence by saying, "i know we're all not perfect, but...." snort. so i'm suppose to be grateful for them trying to soften their intentions? well, good effort!
perhaps that's why i refuses to stoop to their level of thinking or to put it flatly, i don't understand their level of thinking. is it too profound for me, or it is just too out of my league of thinking? basically, they're a bunch of people who think they're some big fuck among the rest of the greenhorns. and to some, they're just not FIT to be in power.
i feel so much better... =)
*names changed to protect MY privacy
No comments:
Post a Comment